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$5.00 per user/month
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Knowledge Base Features:
- Add articles that will provide information with regards to solutions to situations, frequently asked questions and support notes.
- Availability of "external" version of the Knowledge Base that may be plugged into ANY website.
- Manage the Knowledge Base so that your customers / consumers can read relevant KB articles.
- Set up Key Words in the KB Article that will assist in locating all KB articles that may use these Key Words.
- Supports sending email to creator of KB article.
- Supports Category and/or Sub Categories, providing powerful searches on specific Category / Sub-Category codes or Key Words or Phrases.
- Use Reporting tools to track when articles and categories are referenced more frequently than others.
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